The technological solution allows to assist customers of TER units, in their standard interactions, namely to allow tourists to independently carry out check-in, reservations for services provided by the TER unit, namely, restaurant, swimming pool, tennis, laundry, visits, etc. ., consult your current account, obtain information regarding the resources and services provided by the TER unit, obtain information on the tourist offer in the surrounding territory (points of interest, tourist routes, offer of experiences, calendar of events, and respective prices, times and other associated relevant information, among many other aspects), submit complaints, suggestions and compliments, request taxi services, consult information about weather, medical assistance, events.